Join The Supreme Team

We’re looking for exceptional ski and snowboard instructors to join us full or part time in France, delivering private and group lessons to mostly English-speaking guests in top resorts including Morzine, Courchevel, Val d’Isère, Chamonix, La Plagne, Les Arcs and Alpe d’Huez.

Founded in Courchevel in 1991, Supreme has grown across the leading resorts of the French Alps while keeping the same approach we were built on: a strong, friendly feel between our instructors and office team, and a shared commitment to looking after our clients. Our French teams are established, experienced and hold some of the highest returning-client rates in the Alps - the kind of environment where instructors build a genuine career.

What we look for

• A Carte Professionnelle, or eligibility to apply for one - we’ll help you through the application process if you’re not there yet.
• An outgoing, service-first attitude - we go the extra mile so every client leaves wanting to come back.
• A real passion for the mountains and for skiing or snowboarding.

What we provide

• Full support getting set up in France - Carte Professionnelle, lift pass and accommodation.
• A place in an experienced, tight-knit team backed by an office team who take care of the bookings and the clients, and a manager supporting the instructor team - so you can focus on what you do best.
• Premium clients matched to you - we pair guests with their ideal instructor.
• Tell us your preferred resorts when you apply.

We’re looking for talented ski and snowboard instructors to work full or part time across our Swiss resorts, including Zermatt, Verbier, Grindelwald, Crans-Montana, Andermatt, Engelberg and Gstaad.

Supreme brings over 30 years of Alpine experience to Switzerland, with the same values that built the school: a friendly, social feel between instructors and office team and a real commitment to looking after our clients. Our Swiss teams bring together instructors at every stage, from newly qualified Level 2s to some of the most experienced coaches in the business. So there’s always someone to learn from and plenty of fun along the way.

What we look for

• A BASI Level 2 qualification or higher (or recognised equivalent).
• Ambition - instructors who take teaching seriously as a career and want to train, progress and gain further qualifications.
• An outgoing, service-first attitude - we go the extra mile for our guests.
• A real passion for the mountains and for skiing or snowboarding.

What we provide

• Support getting set up to teach in Switzerland.
• A fun, social team environment alongside instructors of all levels, with the chance to develop and take your teaching further.
• Premium clients matched to you - we pair guests with their ideal instructor.
• Tell us your preferred resorts when you apply.

At Supreme Ski, our mission is to redefine and elevate snow sports experiences. By fostering trust, driving excellence, and embracing innovation, we empower both customers and instructors. We aim to create lasting memories, exceed expectations, and shape a community where authenticity and unparalleled experiences thrive.

Role description

Excellent customer service sits at the core of our business, from the moment a customer first visits our website, through their interactions with the Customer Success team, and finally with our instructors on the mountain. We are passionate about delivering exceptional service, ensuring we help create unforgettable memories on the slopes.

We are looking for an individual who shares our passion for outstanding customer service. To be successful in this role, you will also need to be highly organised, have excellent written and verbal communication skills, and demonstrate initiative at all times.

You will be part of a 15-person team, reporting to the Customer Success Managers. The role requires a balance of collaboration with colleagues and the ability to work autonomously while dealing directly with customers. You will assist customers with booking their lessons and ensure they enjoy a seamless and memorable experience with us.

Key responsibilities

• Deliver exceptional customer service across phone, email, and live chat by assisting customers with booking enquiries, amendments, cancellations, and payments, ensuring a smooth and positive experience throughout their customer journey.
• Use initiative to upsell lessons and relevant products and services for the 2026/27 season where appropriate.
• Resolve customer queries and issues by working closely with internal teams, management, resort staff, and suppliers to deliver timely, effective, and customer-focused solutions.
• Maintain accurate customer records and booking information using CRM and reservation systems, ensuring excellent attention to detail while consistently meeting customer satisfaction and performance targets in a fast-paced seasonal environment.
• Stay up to date with company products, promotions, and resort information to provide accurate advice and consistently deliver a high standard of customer service.
• Communicate effectively with the management team on a daily basis.

Must-haves

• Skiing or snowboarding experience.
• A genuine passion for delivering excellent customer service. Experience working within a ski school would be a significant advantage but is not essential.
• Excellent organisational skills.
• Native-level verbal and written English.
• The right to work in the UK.

Working hours

• 40 hours per week, over 5 days.
• As our office is open seven days a week, you’ll be expected to work a rota that may include weekdays, weekends and bank holidays.
• Working from home is permitted on weekend shifts.